Some schools have content filtering systems / firewalls in place, this may require your school to add Shoelace to your schools' whitelist.
For more information, please see this article for additional help, particularly for SSO services.
A common error message that occurs is having no internet connection to play the game while the device is in fact connected to the internet. The error may look like the screenshot shown below and may be resolved by whitelisting the domains listed in our updated article.
If you have any questions or concerns, please see our FAQ or email us at support@shoelacelearning.com
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